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Frequently asked questions about postpartum

Frequently Asked Questions

  • What is a Boutique Medical Practice?
    Boutique medicine, also known as concierge medicine or direct specialty care is a model of healthcare that is focused on putting the patient first. That means treating them when they need it, never rushing patients through appointments, and being proactive with healthcare treatment plans. The doctor-patient relationship is just as the name suggests – direct. Boutique medical practices don’t accept insurance, rather they choose to work directly with the patient, providing accessible access to care at an affordable price.
  • What makes Lilivy Postpartum different from other practices?
    Lilivy Postpartum is Fort Wayne’s first boutique postpartum practice that is focused on maternal health. Lilivy Postpartum is focused on the postpartum mother and all the medical care that is unique to her during the postpartum period. We offer care that is supportive, accessible, thorough, comprehensive, specific, affordable and very, very personal.
  • Does Lilivy Postpartum accept health insurance?
    At Lilivy Postpartum, we understand the importance of accessible and affordable postpartum care. Here are some key points to keep in mind regarding health insurance and our services: Direct Specialty Practice: Lilivy Postpartum is a direct specialty practice, which means we do not accept health insurance directly. Instead, we offer a fee-for-service and membership model, allowing us to provide personalized, high-quality care tailored to your needs. HSA/FSA Funds: While we don't accept insurance payments, you can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) funds to cover the costs of our services. This provides you with a tax-advantaged way to access our postpartum care. Partnership with The Lactation Network: We have partnered with The Lactation Network (TLN) to help you obtain partial coverage for lactation-related services. The Lactation Network currently accepts most major insurance plans, including but not limited to: Blue Cross Blue Shield PPO Anthem PPO Cigna PPO Humana PPO PNOA (logo on card) Multiplan (logo on card) Click here to request an appointment and request coverage through TLN. At Lilivy Postpartum, our primary focus is on providing exceptional care to support you during your postpartum journey. We strive to make this care as accessible as possible, and we are here to assist you in any way we can.
  • Can Lilivy Postpartum services be gifted to new moms?
    That is a great question! Yes. Yes. Yes. The easiest way to gift Lilivy Postpartum memberships and services is to use a cash fund baby registry. I have partnered with Be Her Village to make this super easy for you. This baby registry is not like others, it is a cash registry only where loved ones donate money for childbirth and postpartum support services that actually support moms rather than focusing on tangible items that moms don’t actually need like traditional baby registries. The money goes directly into your account and then you can use that money to sign up & pay for Lilivy Postpartum services. Tell your friends! This is a game-changer!
  • Can I use HSA/FSA funds to pay for my membership or services?
    Yes! You can use your HSA or FSA account to pay for your services.
  • Can I get reimbursed from insurance for these services?
    Upon request, I am happy to issue you a superbill to provide to your insurer however I cannot guarantee reimbursement. However, what I can guarantee is that I will provide you high quality, easily accessible and supportive medical care.
  • Will you be my ObGyn?
    I will not be your ObGyn in the traditional sense and I recommend that you continue your care with your delivering ObGyn long term for services outside of the scope of Lilivy Postpartum. However, I am an ObGyn that will be your postpartum doctor and your membership with me can continue as long as you need me. Postpartum literally means after birth, so I don't believe that postpartum ends at 6 weeks or any arbitrary date. Postpartum is forever, so as long as you need me, I will be here for you.
  • Can I reach you after hours?
    Yes! I understand that when a question comes to your mind at 3 a.m. during a feed your might want to send me a message right away or else let's face it, you'll forget by morning. You can always send me a text, secure message, or email anytime, however, for non-urgent matters, I will get back to you during regular business hours. If you are having medical emergency, I recommend that you contact your delivering ObGyn, call 911, or go to the closest emergency department.
  • What do I do in case of an emergency?
    If you are having a medical emergency, I recommend that you contact your delivering ObGyn, call 911 or go to the closest emergency department.
  • What does it cost?
    Here's an overview of our pricing: Initial Telemedicine Consultations (60 minutes) with Dr. Sublett: $500 Follow Up Telemedicine Visits (30-45 minutes) with Dr. Sublett: $350 We also offer a Postpartum Membership, which includes a $150 one-time enrollment fee and $275 monthly. For our Postpartum Concierge Packages and Inducing Lactation Packages, pricing is customized. Feel free to fill out a contact form to inquire further about these services. Please keep in mind that prices are subject to change. We strive to provide the best possible value for our services, and any adjustments to pricing will be communicated transparently.
  • What is your Cancellation Policy?
    We understand that life can be unpredictable, and plans can change unexpectedly. By scheduling an appointment with us, you're acknowledging and agreeing to our cancellation policy, which is designed to be fair and flexible for both parties. Cancellation Timeframe: If you need to cancel your appointment, we kindly ask for at least 72 hours' notice. This allows us to accommodate other clients who may be waiting for an opening. Reimbursement: Greater Than 72 Hours: Appointments canceled more than 72 hours in advance of the scheduled time will be fully reimbursed upon request. We'll process your refund promptly, understanding that circumstances may have shifted. Within 72 Hours: Unfortunately, appointments canceled within 72 hours of the scheduled time won't be eligible for reimbursement. However, we're happy to offer you a credit equal to the amount paid, which can be applied toward future appointments scheduled within the next 6 months. Rescheduling: We understand that sometimes rescheduling is necessary. There's no penalty fee for rescheduling appointments or for our valued members. Simply reach out to us, and we'll work with you to find a new suitable time. We genuinely appreciate your understanding and cooperation with our cancellation policy. If you have any questions or need further clarification, please don't hesitate to contact us. Your satisfaction and convenience are important to us. If you're enrolled in our Postpartum Membership, we kindly ask that written notice be provided at least 14 days prior to the next billing cycle to process cancellation. This allows us to manage our memberships effectively and ensures a smooth transition for you.
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